Grievance Redressal


At the fist level in case of any query or service request, you may contact us at +91 81475 44555 or email us on help@navi.com


Escalation of Complaints First Level
If the borrower is not satisfied with the response received from the Support team the customer can contact the Grievance redressal Officer’s Mailbox below. The Grievance Redressal officer shall undertake to resolve the grievance within a period of (7) seven working days from the date of receipt of Grievance.

Name: Sugandha Sharma
Designation – Customer Support Manager
Address – Navi Finserv Limited , Koramangala 3rd Block, Bangalore 560095
Email – grievance@navi.com


Escalation of Complaints Second Level
If you are not satisfied with the response received from the Grievance Officer that you receive and wish to raise the issue with a prinicipal officer of the Company, please send us an email on our grievances redressal email.

Designation – Nodal Officer
Address – Navi Finserv Limited , Koramangala 3rd Block, Bangalore 560095
Email – nodaloffice@navi.com


Escalation to Ombudsman
In case the complaint is not redressed within a period of one month or if you are dissatisfied with the response given, you may write to the Ombudsman appointed by Reserve Bank of India under THE RESERVE BANK - INTEGRATED OMBUDSMAN SCHEME, 2021. The details of the Ombudsman scheme are displayed in the branch notice boards and the website of the company. Our staff would explain the procedure in this regard.

Additionally, the details of the Ombudsman Scheme as well as the contact details of the Ombudsman are available on https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdf